Please read our clear Terms and conditions of sale.
Direct from the Therapist reserves the right to change the Terms: with or without further notice to you; and without giving you any explanation or justification for such change. Example the limited stock has run out, and the offer is no longer available.
Please ensure you have read the shipping terms carefully, prior to placing your order.
RETURNS & REFUNDS
We don’t refund for change of mind on a purchase.
If you have accidentally ordered the incorrect product: Contact us as soon as possible so a change can be made. (If parcel he has already been dispatched Consumer will pay for postage for return and re-dispatch of product)
Damaged or Faulty products returns If products have arrived damaged or faulty please contact us within 24 hours of receiving parcel. On receiving products check product isn’t faulty. Everything is checked before it’s dispatched however if something has become damaged and faulty in transit it must be reported within 24 of the postal receival receipt date. A Printable Prepaid Barcode will be emailed to you to place on the parcel for return. A New products will be dispatched only once the damaged products have been received by us.
Products sent Incorrectly Products incorrectly sent out will be re-sent to you free of charge. please contact us within 24 hours of receiving parcel. We will then verify with image of parcel taken before dispatch. A Printable Prepaid Barcode will be emailed to you, to place on parcel for return. A new product will be dispatched only once the incorrect products have been received by us.
Reactions and Suitability
Reaction to products We suggest you only purchase products you have tried before or are confident there will be no reactions to your skin. As we are an online store we assume most consumers will be prepared to take the risk of an adverse or disappointing reaction. While we exchange on faulty products, we do not exchange just because you don’t like a product or it has caused a reaction. All items are clearly described in sales descriptions with the ingredients listing. Being a Online store we are unable to verify the evidence of an adverse reaction, to substantiate such a claim. There are many contributing lifestyle factors to skin reactions therefore it’s try at your own discretion. Direct From The Therapist accepts no responsibility for any reactions caused by any products. Direct From The Therapist do not give refunds or accept products back for this reason.
- It’s your responsibility to ensure that the details provided for shipping are clear, correct and complete, and should be checked both prior to submitting your order, and on your order confirmation email. Incorrect or incomplete addresses, or failure to collect your parcel in time from the post office, will result in your parcel being returned to sender. A return to sender fee of $10.00 and a redelivery fee (calculated at cost) will be required to be paid prior to your parcel being shipped again.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information found or offered on this website. You acknowledge that such information (such as listing descriptions) may contain errors and we expressly exclude liability for any such errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
All prices listed are inclusive of any Australian Goods and Services Tax applicable.
Internet banking transfer is our preferred payment method.
PayPal accepts bank card, Mastercard and VISA.
Internet banking via OSKO ( OSKO instant transfer) immediate payment has become very popular and convenient.
For Immediate processing please us the OSKO banking method. (If regular bank transfer is used there will be a delay in the money transfer from Bank to Bank. Please make your OSKO payment directly into our bank account using the account details provided at checkout. Ensure that you include your Order ID as the payment reference.
Incorrectly ordered items – Please contact us within 48 hours of receiving, if you have ordered the wrong item. * (Our terms are you must contact us within 48 hours of receiving item, (*Aust Post tracking numbers will be used). Returned items must be sealed in their original packaging and undamaged and repacked in a secure manner or they will not be excepted for return. You are responsible for the shipping costs back to us and the shipping costs of the replacement item to be sent. We do not provide a refund but can offer store credit.
Incorrectly sent products or damaged items – Please contact us by phone within 48 hours if your product is damaged or incorrect. Please take photo of the damage for insurance. Send back to Direct from the Therapist within 7 days of receiving. A new product will be despatched upon receipt of the damaged product and your postage fees will be reimbursed.
The advice is of general nature and is not intended to constitute or replace specialist professional advice. Every attempt has been made to list the ingredients on each product to the best of our ability but these are not guaranteed, example packaging change, of new formulations.
Prizes, Gifts and Giveaway Items
Direct from the Therapist: in the event that we are unable to supply the exact gift(s) and/or giveaway item(s) displayed to you for any reason, we may supply an alternative item(s) of a similar nature and value.