Terms and conditions for the sales of Algologie, Fleur De Mer, Osaine quality products. Please read our clear Terms and conditions of sale.
Direct from the Therapist reserves the right to change the Terms: with or without further notice to you; and without giving you any explanation or justification for such change. Example the limited stock has run out, and the offer is no longer available.
Please ensure you have read the shipping terms carefully, prior to placing your order.
All prices listed are inclusive of any Australian Goods and Services Tax applicable.
PayPal is our preferred payment method. PayPal accepts bank card, Mastercard and VISA.
Internet banking via OSKO ( OSKO instant transfer) immediate payment has become very popular and convenient.
For Immediate processing please us the OSKO banking method. (If regular bank transfer is used there will be a delay in the money transfer from Bank to Bank. Please make your OSKO payment directly into our bank account using the account details provided at checkout. Ensure that you include your Order ID as the payment reference.
Incorrectly ordered items – Please contact us within 48 hours of receiving, if you have ordered the wrong item. Returned items must be sealed in their original packaging and undamaged and repacked in a secure manner or they will not be excepted for return. You are responsible for the shipping costs back to us and the shipping costs of the correct item to you. We do not provide a refund, but can offer store credit if the correct item is not in stock.
Incorrectly sent products or damaged items – Please contact us by phone within 48 hours if your product is damaged or incorrect. Please take photo of the damage for insurance. Send back to Direct from the Therapist within 7 days of receiving. A new product will be despatched upon receipt of the damaged product and your postage fees will be reimbursed.
The advice is of general nature and is not intended to constitute or replace specialist professional advice. Every attempt has been made to list the ingredients on each product to the best of our ability but these are not guaranteed, example packaging change, of new formulations.
Prizes, Gifts and Giveaway Items
Direct from the Therapist: in the event that we are unable to supply the exact gift(s) and/or giveaway item(s) displayed to you for any reason, we may supply an alternative items(s) of a similar nature and value.