All About Purchasing Your Parcel

Site Policy, Shipping , Payments, Terms, Returns

                                                             

Shipping Terms

Free shipping when spending over $100

The  steps for deliveries with Direct From The Therapist Products.

  1. You place your order online.
  2. You choose your shipping method in checkout. 
  3. If your order is placed before 3pm* it will be dispatched same day Monday-Friday.  *99% of products are in stock.  If not in stock we will dispatch it next day, not the same day. 
  4. Order placed after 3pm, we will endeavour to dispatch the same day, however dispatch will be next day Monday- Friday.
  5. Once your order has been dispatched you will receive an email from Direct From The Therapist saying complete.
  6. You will receive your tracking number via email directly from Australia Post (be sure to check your junk mail inbox).
  7. If you place your order over the weekend it will be dispatched Monday, and Tuesday after long weekends.
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SHIPPING COSTINGS & METHODS

Please note that Direct From The Therapist assumes no responsibility for packages once registered in at Australia post.  All packages can be investigated with the tracking number.

To check Australia Post delivery times from when we dispatch your order Click this Link

All parcels are traceable with a tracking number. Prices below are when you are spending less than the minimum spend.

Additional Extra Add On

  • Signature and Express Parcel: $6.50

Safe drop if no one is home, Direct From The Therapist holds no responsibility if the package goes missing from the safe drop. Please note it will be delivered only if driver feels it is safe to leave, if not it will be taken to the local post office, post person will leave a calling card with tracking number.

  A signature is required, Parcel will not be left, if no one is home to sign for it. 

l  Safe drop if no one is home, Direct From The Therapist  holds no responsibility if the package goes missing from the safe drop. Sent Express Post endeavouring next business day delivery. This is from the day of dispatch, not the day of order. Please note it will be delivered only if driver feels it’s safe to leave, if not it will be taken to the local post office, post person will leave a calling card with tracking number. .

 – A signature is required, Parcel will not be left, if no one is home to sign for it. if not at home it will be taken to the local post office, post person will leave a calling card with tracking number.  Sent Express Post endeavouring next business day delivery. This is from the day of dispatch, not the day of order.

To check Australia Post delivery times from when we dispatch your order Click this Link

Can I get same day delivery

SAME DAY DISPATCH

Same day dispatch if ordered before 3pm.   

Simply order before 3pm and we will endeavour to dispatch same day. Use the Express option if you want to receive your parcel quicker. 

Method of Payment

PayPal, Credit Card, Square and Afterpay.   All these payment are secure. Refer back to providers fine print for fee’s and policies.

Direct Payment

We offer Direct Deposit into bank account. For convenience and no fee’s, you can  deposit via OSKO secure instant deposit.    Bank Details are available at checkout. Simple go into your internet secure banking and make sure you chose the OSKO instant banking so your parcel can be dispatched same day.  

Returns & Refunds

RETURNS & REFUNDS

We don’t refund for change of mind on a purchase.

If you have accidentally ordered the incorrect product: Contact us as soon as possible so a change can be made. (If parcel he has already been dispatched Consumer will pay for postage for return and re-dispatch of product)

 Damaged or Faulty products returns   If products have arrived damaged or faulty please contact us within 24 hours of receiving parcel.  On receiving products check product isn’t faulty. Everything is checked before it’s dispatched however if something has become damaged and faulty in transit it must be reported within 24  of postal receival receipt date. A Printable Prepaid Barcode will be emailed to you to place on parcel for return. A New products will be dispatched only once the damaged products have been received by us.

Products sent Incorrectly Products incorrectly sent out will be re-sent to you free of charge.  please contact us within 24 hours of receiving  parcel. We will then verify with image of parcel taken before dispatch. A Printable Prepaid Barcode will be emailed to you, to place on parcel for return. A new product will be dispatched only once the incorrect products have been received by us.

Reactions & Suitability

Reaction to products   We suggest you only purchase products you have tried before or are confident there will be no reactions to your skin.  As we are an online store we assume most consumers will be prepared to take the risk of an adverse or disappointing reaction.   While we exchange on faulty products, we do not exchange just because you don’t like a product or it has caused a reaction. All items are clearly described in sales descriptions with the ingredients listing. Being a Online store we are unable to verify evidence of an adverse reaction, to substantiate such a claim. There are many contributing lifestyle factors to skin reactions therefore it’s try at your own discretion. Direct From The Therapist accepts no responsibility for any reactions caused by any products.  Direct From The Therapist do not give refunds or accept  products back for this reason.

Still have a question?

Please contact us for more information.

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