Your Parcel

A Thoughtful Update

At Direct From The Therapist, we provide professional skincare in Australia, delivering results-driven, cosmeceutical-grade skincare products with a personalised, clinic-level service experience.  Additionally, your Parcel, and every parcel, matters to us, and we treat each order with care and attention.

Hence, over the past year, we have experienced ongoing increases in supplier and freight costs across Australia, particularly in transport and logistics. Therefore, while we have absorbed these costs where possible, we now need to introduce a small, considered adjustment. Consequently, this allows us to continue delivering high-quality skincare products in Australia with consistent service and care.

From May

  • We will introduce a considered adjustment across selected professional skincare Australia ranges
  • We will update shipping to $10.95 (standard Australia Post shipping) and $13.95 (express skincare delivery Australia)
  • We will increase our complimentary shipping threshold to $125 AUD for skincare orders Australia-wide

Hence, these updates reflect real Australia-wide freight costs. Additionally, they allow us to remain fair, sustainable, and focused on delivering premium Australian skincare online with high service standards.

Our Commitment

Above all, our values remain unchanged.

We continue to:

  • Deliver professional-grade skincare Australia wide
  • Provide high-quality, results-driven cosmeceutical skincare products
  • Constantly, maintain a consistent, clinic-level standard of care in online skincare Australia
  • Additionally, offer thoughtful touches, including skincare promotions, gifts, and samples with purchase

Every decision we make improves your experience, simple, considered, and focused on results-driven skincare Australia customers trust.

With Appreciation and Gratitude

We truly value your trust. As a therapist-led Australian business, your support allows us to continue offering premium skincare Australia online.  Additionally, combining clinical knowledge with personalised care.

We appreciate every order and every client, and we thank you for being part of our Australian skincare community.

Shipping, Returns & Refunds Policy

Shipping & Dispatch (Australia-Wide Skincare Delivery)

We process orders quickly to ensure fast Australia Post skincare delivery.

  • Orders placed before 3pm (Monday–Friday) are dispatched same day
  • Orders placed after 3pm are dispatched next business day
  • Hence, weekend orders are dispatched next business day
  • If stock is unavailable, we dispatch the following day

We send a dispatch confirmation email for all online skincare orders Australia-wide.

Shipping Costs (Australia Post Tracking)

We offer FREE Australia-wide shipping on skincare orders over $125 AUD.

Orders under $125:

  • Regular Shipping Australia Post: $10.95
  • Express Shipping Australia Post: $13.95

All parcels include Australia Post tracking numbers.
We ship Australia-wide only.

Delivery Timeframes (Australia)

  • Estimated delivery: 2–7 business days
  • Delivery may vary for WA skincare orders, SA, TAS, and remote Australia
  • Orders are shipped from Australia (AEST time zone)
  • No dispatch on weekends or public holidays

Additionally, for accurate Australia Post delivery times, please refer to Australia Post.

Delivery Options & Responsibility

Safe Drop (Authority to Leave Australia Post)

Australia Post may leave parcels in a safe place if no one is home.
Direct From The Therapist is not responsible once parcels are lodged.

Signature Required Delivery Australia

A signature is required upon delivery.
Hence, if no one is available, parcels are taken to your local Australia Post office.

Important Delivery Information

  • Ensure correct Australian delivery details (unit, apartment, business address)
  • Incorrect details may result in additional Australia Post shipping fees

Tracking Your Skincare Order Australia

  • All orders include Australia Post tracking Australia-wide
  • Tracking is sent via email (check junk/spam folders)
  • We recommend MyPost Australia for live tracking updates

Returns & Refunds (Skincare Australia Policy)

Change of Mind

We do not offer refunds for change of mind on skincare products in Australia.

Damaged or Faulty Skincare Products

  • Must be reported within 24 hours of delivery
  • We require photos and order details
  • We provide a prepaid Australia Post return label
  • We replace items once returned

Incorrect Items Sent

  • Report within 24 hours
  • We resend the correct skincare products free of charge
  • Optional: keep the incorrect item at 25% discount

Product Reactions (Skincare Australia)

We do not offer refunds for reactions or dissatisfaction with skincare products.

Therefore, please ensure you are confident using cosmeceutical skincare products before purchase.

Returns Timeframe

Returns are accepted within 30 days of purchase only (for Australia skincare orders).
>Hence, after 30 days, we cannot offer refunds or exchanges.

Payments (Australia Secure Checkout)

We accept:

  • Credit Card
  • PayPal
  • Afterpay Australia
  • Direct Deposit (OSKO instant Australia payments)

Hence, orders are processed once payment is received.

Bank Details (OSKO Instant Australia Transfer)

Hume Bank Albury
Account Name: Jeanne Trust
BSB: 640 000
Account Number: 111266918

Need Help? (Skincare Australia Support)

Additionally, if you need assistance with your Australian skincare order, delivery, or returns, contact us anytime:

info@directfromthetherapist.com.au

Our Standard (Skincare Australia Brand Positioning)

Grounded in integrity and delivered with intention, Direct From The Therapist operates as a highly trusted, non-gimmick, authorised professional skincare Australia site.  Subsequently offering Algologie, Fleur De Mer, Osaine, and Sincerity professional products.  Hence, we lead with honesty, prioritise results, and deliver considered, client-focused care because in professional skincare, honesty leads and results matter.

Care is always paramount.