Orders must be placed by 3pm to ensure they are dispatched on our delivery days stated above. E.G. If ordered after 3pm on Friday, your order will be despatched on Monday/ Tuesday.
We don’t Dispatch on Public Holidays or Weekends
Free shipping is available on all orders of $170 or more.
International Orders is available, contact via email for order and details.
Unfortunately Due to increased risk of letterbox thief, and parcel loss in the system, changes have been made to our shipping. To ensure a better system, we require you to sign for your parcels. We apologise for the inconvenience this may cause. However, this will ensure that items will be delivered to you safely.
Postage Q & A:
- Tracking Numbers will be emailed to you on dispatch.
- Parcels will no longer be left in your letterbox, or at your front door, or other hidden locations.
- If Home you can sign for your parcel.
- If not home, then you will be left a calling card and the parcel will be delivered back to your local post office for collection.
- **Reminder: You will need to take your Photo ID with you, to pick up parcel and sign for it.
- If using your workplace address please make sure you are able to sign for your parcel. Or the parcel will be sent back to the Post office.
- **Special Notes : If you would like to put a message in special notes that the receptionist can sign for the parcel at receptions. The receptionist will have to have the correct tracking number as proof to be able to sign for the parcel.
- When ordering ensure you use the message box for any special instructions.
- We accept any PO Box address.
- Tracking is your responsibility not the responsibility of Direct From the Therapist once registered.
- Direct From The Therapist assumes no responsibility for parcels once registered at Australia post.
- We only use Australian Post, so the tracking number can be tracked via Aust Post Tracking site.
- Postage time and guidelines are an estimate given by Australian Post. Remote locations please allow up to 10 days.
- International delivery is available, contact via email for order and details
Track your parcel on Australian Post with the tracking number provided.
Australia Post sometimes misplaces a package and then relocate it. It’s then forwarded to the correct destination. Please note this can happen at the dispatch centre’s if they go on the incorrect sorting lines.
SHIPPING CATEGORIES METHODS AND COSTINGS
International deliveries available, NZ, contact via email for order and details NZ,
We strongly Suggest you clearly read your options for postage. This will ensure you can choose Insurance options, timeline options and security method that suit you.
Choose Insurance options if you wish at Check Out.
Up to 500g = 11.50
500g to 3kg = 16.80
All Parcels Requires Signature
Express Registered Post
Up to 500g = $14.30
500g to 3kg = $19.40
*****guaranteed next business day delivery * (from the day of registered dispatch) * This is Australian Post claim.
*Subject to small change without notice, if increased by Australia Post.
Delivery time frames
As a general indication, you can expect your package within 1-7 working days from dispatch.
Sydney, VIC and QLD – 1 to 4 working days from dispatch.
SA, WA, NT, TAS and regional NSW – 3 to 7 working days from dispatch.
Remote areas in any state may take longer.
Your Delivery Details
Please provide correct details for delivery and consider providing your work address. If orders are returned by Australia Post due to incorrect address information, *you will be charged an additional freight charge to have the package resent to you.